Shipping policy

NORTHMERE TRAVEL BAGS

Shipping Policy (South Africa)

Effective Date: 21 May 2026

At Northmere Travel Bags, we aim to deliver your order safely, efficiently, and within the stated timeframes. This Shipping Policy explains how orders are processed, shipped, and delivered within South Africa.

By placing an order with Northmere Travel Bags (“Northmere”, “we”, “our”, or “us”), you agree to the terms below.

1. Shipping Method

All orders are shipped via Aramex Store-to-Door courier services, unless otherwise stated.

Once your order has been dispatched, tracking details will be provided where available.

2. Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may be longer during:

  • peak seasons or promotional periods
  • high order volumes
  • public holidays
  • stock restocking periods
  • unforeseen operational delays

Orders are not processed or dispatched on weekends or South African public holidays.

3. Delivery Timeframe (South Africa)

Standard delivery within South Africa is:

10–15 business days after dispatch

This timeframe includes processing and courier delivery depending on destination and logistics routing.

Delivery times are estimates only and may vary due to:

  • courier delays or network congestion
  • remote or rural delivery areas
  • high parcel volumes
  • weather or logistical disruptions

While Northmere aims to meet these timeframes, delays may occur outside of our control.

4. Important Delivery Information

Northmere Travel Bags remains responsible for ensuring your order is correctly fulfilled and dispatched.

Once dispatched, delivery is handled by third-party courier services.

Northmere will assist with tracking and resolving delivery issues where possible, but cannot control courier transit times.

5. Shipping Delays

Delays may occur due to factors outside our control, including:

  • courier delays or network congestion
  • severe weather conditions
  • strikes or industrial action
  • remote delivery locations
  • security or routing disruptions
  • force majeure events

Delivery estimates are not guaranteed exact dates.

6. Customer Responsibility

Customers must ensure all shipping details are accurate at checkout.

Northmere is not responsible for:

  • incorrect or incomplete addresses
  • failed deliveries due to customer error
  • additional fees caused by incorrect information
  • delivery issues caused by unavailable recipients

If a parcel is returned due to incorrect details, reshipping fees may apply.

7. Delivery Confirmation & Risk

A delivery is considered complete when the parcel is delivered to the address provided at checkout.

Delivery may be accepted by:

  • the customer, or
  • any person at the address who appears reasonably authorised to receive the parcel

From the point of confirmed delivery, responsibility for the parcel transfers to the customer.

8. Damaged, Missing, or Incorrect Orders

Customers must report any issues within 48–72 hours of delivery, including:

  • damaged items
  • missing products
  • incorrect items received

Claims submitted after this period may not qualify for investigation.

Northmere reserves the right to investigate all claims with the courier before issuing replacements, refunds, or store credit.

9. Lost or Stolen Parcels

Northmere is not responsible for parcels reported lost or stolen after confirmed delivery by the courier.

Customers should ensure secure delivery arrangements are in place.

10. International Shipping (If Applicable)

Where international shipping is offered, customers are responsible for:

  • customs duties
  • import VAT
  • clearance fees
  • local taxes or charges

Northmere is not responsible for delays caused by customs processing or border control.

If a parcel is refused or unclaimed due to customs charges, return shipping costs may be deducted from any eligible refund.

11. Tracking

Tracking information will be provided once the order has been dispatched.

Customers are responsible for monitoring delivery progress using the courier tracking system.

12. Contact Information

Northmere Travel Bags
Website: http://www.northmere.co.za
Email: support@northmere.co.za 

For shipping queries, please contact us before opening any payment dispute so we can assist you directly.